Frequent Asked Questions
Q: What file format do you require for printed projects?
A: We require vector format files (Ai, PDF or Eps)
Q: What are the requirements for Artwork Approvals:
A:Artwork approval :
The artwork will be directly sent to the production and clients/re sellers have to take the sole responsibility of the artwork which contains spelling errors relating to the content, spelling, texts ,images ,fonts ,color codes or tent size (always on the artwork template). Any changes requested for the artwork after the approval or at the completion of the design will be considered as an additional work and additional artwork charges will be applied to that.
Therefore, Please check your artwork carefully before the approval .
Q: Will You help us create a mock-up for our custom product?
A: Of course! We have a dedicated designer team who will create your mock-up FREE of charge. We provide unlimited revisions until you are satisfied with your mock-up. Please note that we don’t offer graphic design service such has logo creation. Clients must supply ready logos. Changing Artwork all together & Enhancing logos and images is an additional fee.
Q: What is the main difference between the Iron Horse Tent and Aluminum?
– Iron Horse is made of Galvanized steel other is 100% Aluminium
– Depending on model, one is sturdier than the other
– Upgraded pull-pin locking system, for safety
– Redesigned foot pad for increased stability and holding of tent support systems
– Toggle leg adjustments
Q: Why are your prices so low?
A: Outlet Tags strives hard to be the lowest in price and yet offer the highest in quality. We do this to offer our customers what is deserved. Other companies over charge on their price due to profit gain. We keep our over head low, so we are able to do this. We also offer Price Matching and will add 5% discount. This way, you only need Outlet Tags for canopy needs.
Q: What is the turn-around time for custom canopies?
A: Production time is 7-10 business days. Production time also depends on the quantity and the package you choose.
Q: How long does shipping take?
A: Shipping to eastern provinces normally takes 2-3 business days, while shipping to western provinces takes 5 business days.